State Farm® Insurance Agent Jackie Weeber

"Went in just because it was close to the Honda dealership. Ended up getting a decent rate on insurance as well as renters insurance. No appointment, no heads up just went in, got the plan we needed and left in under 10 minutes. I would recommend this State Farm office!"

"Today my husband and I spoke with our dedicated account advisor Jackie Weeber. I wanted to pass along the message that she is truly an asset on the team. I appreciate her taking the time to discuss our account and all the options State Farm can offer to keep our life running smoothly. In summary she touched on the following points, and I wanted the company to know how impressed I was: perceived product quality, perceived product value, convenience, customer expectations, Customer service and communication."

"Had to call and adjust my coverage after a career change. Jenna made everything extremely easy, explained everything in laymen’s terms and assured me of the changes effective immediately. Highly recommend Jackie’s team! The care they have for their clients show immensely!"

"Several times my wife and I have called to ask questions about our home and auto policies, or to make changes to our policies, and we end up getting someone from their central answering service that always proves completely unhelpful. Most of the time you can't even understand half of the things the person on the phone is saying. Our latest experience is when we called to have our dwelling insurance increased, due to the inflated home values these days, and we also needed to inquire about whether our auto insurance would cover a Jeep rental during our vacation trip. The woman didn't know if the Jeep rental would be covered, and she suggested that we "setup an appointment with our agent to increase our home insurance." My wife told her that someone could call us back, but the woman insisted that we would be meeting in person at Jackie's office. I mean come on...is this the best customer service you can offer? If we call to speak with someone at Jackie's office, why are our calls getting routed to some State Farm central office with CSRs that cannot speak clear English? We have been with State Farm for 20 years now, but I think it has come time to start shopping elsewhere for our insurance needs. 😞 UPDATE: Regarding the owner's response; we did call the number you stated, which is what we have in our Outlook contact list, and which is also posted when you Google your office. It was obviously not your office that answered the phone, so you must have calls setup to forward to a different location at times. This isn't the first time this has happened, and it seems to be the luck of the draw whenever we call for policy information or adjustments, since Jackie never takes our calls. It is always some assistant (which varies pretty much every time we have called in the past few years) that answers the phone and insists on helping us instead of passing our calls or information to Jackie. Her office did call my wife back and tried to make things right, but I think we are going to look to find an insurance office with an agent that serves their customers rather than ignoring them after they sign up."

"I was at secretary of state and realized I needed the up to date copy of insurance to transfer the title of a vehicle into my name, called the office since my agent wasn't directly available, and they immediately had my info on hand and ready to fax over the valid copy to the secretary of state office I was at, with just 3 people in front of me till It was my turn. SO THANKFUL for them to be on my side. And this is probably the 4th time this office and Jackie Weeber specifically have "come in clutch" for me, in just the 3 months I've been with them! AMAZING TEAM!!!"

"I've been with Jackie for 25 years for a reason: she takes a very personal approach to the insurance business that makes it feel less like a necessary evil (like taking cough medicine) and more like you're buying a "real product". Over the years I've shopped around and nobody beats her rates."